Starting with 5th August 2026, our support process has changed and you will no longer be able to raise cases via the previous process on our Customer Success Portal.
To raise a new support case:
Log in to the MyAccess portal.
Click Ask a question on the left-hand side of the portal.
You will be prompted to select one of the options below:
I need help with my Access account: For queries related to billing, payments, subscriptions, contracts, and more.
I need help with my Access products: For support with using the software or to contact our technical support team for assistance.
Select I need help with my Access products.
The Digital Assistant
will open in a new chat box.Type in speak to a person to be redirected to a member of the Support team.